1. Introduction
Zenify ("Zenify", "we", "our") is committed to protecting the privacy and security of customer data.
This Privacy Policy explains how Zenify collects, processes, stores and protects information when customers use the Zenify Customer Experience Management (CXM) Platform, including AI-powered features, messaging channels, CRM, Contact Center, Knowledge Management, Analytics and related services.
By using Zenify, you acknowledge that you have read and agree to this Privacy Policy.
2. Scope
This Policy applies to:
- Website
- Web Application
- Mobile Application
- API
- AI Services
- Browser Extension
- Marketplace Apps
- Third-party Integrations
including but not limited to:
- Messenger
- TikTok
- TikTok Shop
- Shopee
- Lazada
- Zalo OA
- Telegram
- LINE
- YouTube
- Shopify
- Haravan
- KiotViet
- Sapo
- Nhanh.vn
3. Information We Collect
Account Information
- Name
- Company
- Phone Number
- Role
- Organization
Customer Data
Data uploaded by customers, including
- Customer profiles
- Contact information
- CRM records
- Deals
- Tickets
- Orders
- Products
- Conversations
- Attachments
- Call recordings
- Chat transcripts
AI Data
Zenify AI services may process
- Conversation history
- Knowledge Base
- Uploaded documents
- Product catalogs
- FAQ
- Prompt instructions
- AI Agent configurations
- Evaluation data
- QA scorecards
This information is processed solely for delivering AI features requested by customers.
Technical Information
- IP Address
- Device
- Browser
- Cookies
- Log files
- Session identifiers
4. How We Use Information
Zenify processes data to
- Deliver software services
- Authenticate users
- Provide customer support
- Synchronize third-party platforms
- Improve system performance
- Detect abuse and fraud
- Generate reports and analytics
- Operate AI Assistant features
- Deliver AI-powered recommendations
- Automate workflows
- Train organization-specific AI models (when enabled)
Zenify never sells customer personal data.
5. AI Data Processing
Zenify provides AI-powered capabilities including
- AI Copilot
- AI Agent
- AI QA
- AI Knowledge Search
- AI Summarization
- AI Tagging
- AI Reply Suggestions
- AI Workflow Automation
AI models process customer data only to deliver requested services.
Unless explicitly approved by customers, customer business data is not used to train public foundation models.
6. Third-party Integrations
Zenify integrates with external platforms including
- Meta
- TikTok
- Shopee
- Telegram
- Zalo
- LINE
- Shopify
- Haravan
Zenify only accesses data authorized by customers through official APIs.
7. Data Security
Zenify applies industry-standard security practices including
- TLS encryption
- Encryption at rest
- Access control
- Role-based permissions
- Audit logs
- Backup
- Disaster Recovery
- Infrastructure monitoring
- Secure API authentication
8. Data Retention
Customer data is retained during the active subscription period.
Customers may request deletion or export of their data subject to applicable laws and contractual obligations.
Expired accounts may have data removed after the applicable retention period.
9. International Data Transfers
Where applicable, Zenify may process data through infrastructure located in multiple regions while maintaining appropriate safeguards.
10. Customer Rights
Customers may request
- Access
- Correction
- Export
- Restriction
- Deletion
subject to applicable laws.
11. Cookies
Zenify uses cookies to
- Maintain sessions
- Improve security
- Analyze usage
- Enhance user experience
12. Children's Privacy
Zenify services are intended for business use and are not directed toward children under the applicable legal age.
13. Changes
Zenify may update this Privacy Policy from time to time.
Material changes will be announced through the website or product notifications.
14. Contact
Zenify
Website: https://zenify.vn
Email: tunght@zenify.vn
Support: tunght@zenify.vn