Choosing the right shipping service determines your delivery experience — fast, on time, less damage and reasonable cost. Four main groups: post office (cheap, wide coverage), express delivery (balanced), intra-city express delivery (fast, more expensive), and economy delivery (slow, cheapest). Zenify recorded a 21% increase in conversion rate (approved) — on-time delivery is part of conversion and repurchase.
TL;DR
- 4 popular delivery service groups.
- Post office: cheap, wide coverage, slower.
- Express delivery: balance speed/cost.
- Fast delivery within the city: fastest, more expensive.
- Select by product and delivery area.
4 popular shipping services
1. Post office (Vietnam Post, VNPost)
Advantages: cheap, covers all remote areas.
Disadvantages: slower, long delivery time.
Suitable: low value goods, wide coverage area, customers who are not in a hurry.
2. Express delivery (GHTK, GHN, Shopee Express, J&T...)
Pros: speed/price balance, online tracking.
Disadvantages: Price is higher than post office, limited in some remote areas.
Suitable: Most online shops — good default.
3. Fast delivery within the city (grab/be, inner city service)
Pros: Delivered within a day, within a few hours.
Disadvantages: High price, only within the city.
Suitable for: urgent goods, food, inner city.
4. Economical delivery
Pros: cheapest.
Disadvantages: slow, less guaranteed.
Suitable: Cheap products, customers willing to wait.
Quick comparison
Services | Speed | Cost | Coverage | Suitable
Post Office | Slow | Cheap | Very wide | Cheap products, remote areas
Express delivery | Fast | Average | Wide | Default online shop
Fast delivery within the city | Very fast | Cao | Inner city | Urgent goods
Savings | Slow | Cheapest | Average | Cheap goods, not urgent
Choose by product
Products | Recommended service
High-value, fragile goods | Fast delivery + careful packaging
Urgent goods, food | Fast delivery within the city
Cheap products, large quantities | Savings / post office
Remote area, few companies | Post Office
Kết hợp nhiều dịch vụ
Inner city: fast delivery — satisfied customers, light orders.
Outside provinces: express delivery — balanced.
Remote areas: post office — guaranteed coverage.
There are 2-3 backup companies: avoid overload during the sale season (see Flash sale customer service).
Delivery tracking
Track orders through the system, customers can check them themselves (see Tracking orders).
Late → early notice (see Late order).
Evaluate shipping companies: rate of delay, damage, loss.